TriNoma Accessibility Failures: Broken Elevators & Staff Dismissiveness Toward Wheelchair Users
A Reddit user reported that during a family visit to TriNoma mall in Quezon City, all elevators to Level 4 cinema were broken, forcing a wheelchair user to attempt using an escalator, after which guards prohibited escalator use but provided no working elevator alternative. Staff also gave conflicting information about wheelchair spaces in cinemas. This highlights systemic accessibility failures at a major QC mall, violating PWD rights under Philippine law (BP 344, RA 7277). Broken elevators and misinformed staff endanger wheelchair users and deny equal access to public facilities, affecting daily mobility for QC residents and visitors with disabilities. To report: contact TriNoma management via Ayala Malls customer service (8-888-8888 or customercare@ayalamalls.com.ph), Quezon City PWD Affairs Office (QC Hall, 8-988-4242 loc. 8606), or DTI Consumer Complaints (1-DTI or consumer@dti.gov.ph). Document incidents with photos/videos, note guard names/time, and file formal written complaints.