A Reddit user reported that during a family visit to TriNoma mall in Quezon City, all elevators to Level 4 cinema were broken, forcing a wheelchair user to attempt using an escalator, after which guards prohibited escalator use but provided no working elevator alternative. Staff also gave conflicting information about wheelchair spaces in cinemas. This highlights systemic accessibility failures at a major QC mall, violating PWD rights under Philippine law (BP 344, RA 7277). Broken elevators and misinformed staff endanger wheelchair users and deny equal access to public facilities, affecting daily mobility for QC residents and visitors with disabilities. To report: contact TriNoma management via Ayala Malls customer service (8-888-8888 or customercare@ayalamalls.com.ph), Quezon City PWD Affairs Office (QC Hall, 8-988-4242 loc. 8606), or DTI Consumer Complaints (1-DTI or consumer@dti.gov.ph). Document incidents with photos/videos, note guard names/time, and file formal written complaints.
Background
TriNoma is a major Ayala Mall in Quezon City’s Triangle Park, serving thousands daily. Philippine laws BP 344 (Accessibility Law) and RA 7277 (Magna Carta for PWDs) mandate barrier-free access in public buildings. Despite this, many malls face recurring elevator maintenance issues and staff training gaps regarding PWD accommodations.
Community Discussion & Perspectives
The original Reddit post seeks actionable complaint channels; comments likely suggest contacting Ayala Malls management, QC PWD Affairs Office, DTI, and filing formal complaints with evidence. Community sentiment reflects frustration over recurring accessibility failures at major malls.
Source: Reddit Community Discussion